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Q Can I chat with you online? What is your company official website and email address?
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Q What type of company SUOTO is?
A SUOTO is a manufacture and trading company, we have factories in Shanghai, Hunan and Zhejiang, with export and import license.
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Q Where are these products manufactured? Which is the loading port?
A We have factories in Shanghai, Hunan, Zhejiang. If not specified, the loading port is Shanghai port.
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Q Can you provide OEM, ODM service?
A Yes. We have factories in Shanghai, Hunan and Zhejiang, we can make products according to your requirements.
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Q Do you carry your products in stock?
A We usually have standard self-priming pump in stock, and normally the delivery time is 15 days after order confirmation.
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Q What is your take on quality products?
A We are committed to supply quality products to our customers. Our quality control department make sure that every product are best in quality and free from any manufacturing defects before delivery.
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Q Do you manufacture pumps your own and you distribute pumps?
A We manufacture some of the pumps by ourselves. We also distribute some good quality pumps. We provide one-stop service, we provide all the pumping solutions and service.
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Q What is warranty on your pumps? How do you service your pumps?
A We offer 1 years of unconditional warranty on pumps for the manufacturing defects. We provide Repair, Replacement and Maintenance of all our pumps delivered.
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Q Why should we buy your pumps, as there are plenty of other suppliers around?
A We are committed to supply best quality products at minimum lead time and competitive price. We believe this is what customer wants. Moreover, we stand behind our products. We believe in customer satisfaction. We are satisfied until customers are.
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Q What is your payment terms?
A We accept Alibaba Trade Assurance, Western Union, Paypal, T/T, L/C, etc.
